Our 67 years of being in business is our guarantee you will be totally satisfied.
The following instructions outline the procedures for processing a return for exchange or refund... We do not charge restocking or exchange fees. However, due to our competative pricing methods we do not pay our customers return shipping costs.
For Returns and exchanges kindly follow these instructions:
A ) Simply enclose a copy of your original e-mail order confirmation with your return and a short note written on your confirmation copy with instructions as to what we should do reguarding your exchange or refund.
B ) Merchandise must be returned, unworn within 30 days in the original shoe box from the date of delivery when asking for a refund or exchange. Credit will be provided and or replacement merchandise will be sent out the next business day the merchandise is received at MenShoeNet. You may call ahead and in some cases we can ship your exchange out to you before your return arrives at our return goods department. In the case replacement merchandise is not available for next day shipping, you will be contacted via e-mail or phone with your order details.
Processing is as follows:
For refunds, credit will be provided for the price of the merchandise and any applicable taxes, excluding shipping costs. Exchanges will be handled on an even exchange basis… you pay the shipping back to us, we pay the shipping for sending the replacement merchandise to you. If a return is due to an error or manufacturer's defect, the return and or exchange shipping charges will be credited back to you.
Our address for returns and exchanges:
MenShoeNet Return Goods Department
c/o Van's Shoe Shop
631 N Plankinton Avenue
Milwaukee, Wisconsin 53203
Shipping Options
A ) We do not ship outside the United States.
B ) We offer Free 5 to 7 business day delivery on any purchase of $27.00 or more.
C ) We offer three business day delivery when your order is placed before 10:00 A.M. central standard time at a cost of $18.75, add $5.00 for each additional item.
D ) We ship to Military APO'S and FPO'S
Additional Service Charges Sometime Apply
A ) Special circumstance refunds after 30 days are subject to a $15.00 restocking fee.
B ) Reboxing fees of $15.00 are applied when products returned are not in their original packaging.
C ) Returned shoes that include free polish kits with purchase are subject to a fee of $6.25 when the polish kits are not returned with the shoes.
D ) Returned shoes that include free cedar shoe trees and polish with purchase are subject to a fee of $28.00 when the trees and polish are not returned with the shoes.
E ) Wisconsin residents are subject to 5.6% Wisconsin sales tax.
F ) Products returned direct to the manufacture are subject to a $15.00 restocking fee.
G ) Refused delivery of ordered merchandise delivered within our promised delivery time frame are subject to a $15.00 restocking fee.
H ) Undeliverable orders with attempted delivey within our promised delivery time frame are subject to a $15.00 restocking fee.
If you have any questions regarding a return, exchange or refund, please contact us at MenShoeNet@aol.com or call us by phone at 1.800.919.3395 or 1.414.271.5175 Monday thru Saturday 10:00 A.M. to 6:00 P.M., we will be happy to assist you!
Store Location / Business Office:
Van's Shoe Shop
631 N Plankinton Avenue
Milwaukee, Wisconsin 53203
Phone 414.271.5175
e-mail MenShoeNet@aol.com
